FAQs

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Payments are securely processed through Stripe, so your financial details are never stored on our servers.

Most orders are processed within 1–2 business days. For products that involve shipping, we offer the following delivery options:

Standard: usually 4–10 business days

Express Saver: typically 2–3 business days

Overnight: next business day delivery

These timeframes are estimates, and your order may arrive sooner based on availability and destination.

After your purchase is complete, you’ll receive an email containing your Microsoft license key and any necessary installation instructions. If your order includes a shipped component, your tracking information will be provided separately in the order confirmation.

Yes. Every license we offer is genuine Microsoft software, sourced directly from authorized distribution partners. Your product key is fully authentic and backed by Microsoft’s activation systems.

We keep our prices competitive by:

Partnering directly with authorized distributors to make volume purchases

Running exclusive promotional campaigns and passing the savings directly to you

Maintaining an efficient online fulfillment process that reduces unnecessary overhead

These practices allow us to offer lower prices without compromising authenticity or support.

Each purchase covers a single license and activation for one device, unless the product page clearly states otherwise. Please review the product description carefully to choose the right license type — whether single-device or a multi-device option.

Microsoft Office licenses from our store are region-free and can be activated anywhere in the world. Windows and most other products also activate without regional blocks. If a specific product has a geographic limitation, it will be noted on the product page before you buy.

If you run into any activation issue, contact our support team. We provide a lifetime replacement for any key that is genuinely defective and cannot be activated through the standard Microsoft process. We’ll resolve it for you quickly.

Yes. We offer a 30-day money-back guarantee on unused licenses that have not been activated, redeemed, or linked to a Microsoft account. Once a license key has been used, it cannot be returned for a refund. If a key is faulty and will not activate, we will replace it at no charge. For full terms, please see our Return & Refund Policy.

To exchange an item, email us at support@[yourdomain].com with your order number, the email address used at purchase, the name of the product, and the reason for the exchange. The item must be unused, with all included accessories and original packaging intact. We’ll then provide you with the next steps.

Yes. All of our products are covered by a warranty that protects against manufacturing defects. The warranty period varies by item and is displayed on each product page. Additionally, license keys that fail to activate are eligible for replacement under our defective key policy.

Absolutely. If you need multiple licenses — for a business, school, or resale — reach out to our wholesale team with the product name and quantity. We’ll provide a customized quote and support your volume needs.

We serve customers across the United States, and many products can be delivered to international addresses as well. Some items may be restricted based on the destination. If you’re located outside the U.S., please check the product page or contact our support team to confirm availability for your country.