Last updated: 17.9.2026.

1. Digital Delivery Only

All products sold through Software Aurora are digital products and are delivered electronically.

We do not ship physical products.

There are no physical shipping charges, delivery carriers, tracking numbers, or physical packages associated with orders placed through our Site.

2. How Digital Delivery Works

After your payment has been successfully processed and your order has been accepted, your purchased license key or other digital product will be made available electronically.

Where applicable:

  1. your license key will be displayed on the order-confirmation or checkout-completion page;
  2. the license key and relevant order information will also be sent to the email address provided during checkout;
  3. download, installation, or activation instructions may be provided where applicable to the product purchased.

You are responsible for providing a valid and accessible email address when placing your order.

3. Delivery Time

Digital orders are normally fulfilled shortly after successful payment processing.

In some circumstances, delivery may take longer, including where:

  • payment is still pending or undergoing verification;
  • additional fraud or security checks are reasonably required;
  • incorrect or incomplete order information has been provided;
  • a temporary technical issue affects order processing or email delivery.

If your order has not arrived as expected, please follow the steps in Section 5 or contact us for assistance.

4. What You May Receive

Depending on the product purchased, your electronic delivery may include:

  • your order confirmation;
  •  your order number;
  • your license key or digital product information;
  • download information or links, where applicable;
  • installation information, where applicable;
  • activation instructions, where applicable.

Product-specific requirements or instructions may also be provided on the applicable product page.

5. If You Have Not Received Your Order

If you cannot locate your digital delivery:

  1.  check the order-confirmation or checkout-completion page;
  2. check the email address provided during checkout;
  3. check your spam, junk, promotions, or similar email folders;
  4. confirm that the email address entered during checkout was correct.

If you still cannot locate your order, please contact us at support@softwareaurora.com and provide your order number and the email address used during checkout.

We will investigate the order and, where appropriate, resend the delivery information or otherwise assist you.

6. Incorrect Email Address

You are responsible for providing accurate contact information during checkout.

If you believe you entered an incorrect email address, contact us at [support email] as soon as possible and provide sufficient information for us to locate and verify your order.

For security purposes, we may request reasonable information to confirm that you are the purchaser before changing delivery details or resending license information.

7. Delivery Problems

If the license key or digital product you receive is incorrect, invalid, defective, or does not function as described, please contact us for assistance.

Problems relating to defective or incorrect products, replacements, refunds, and applicable consumer rights are handled in accordance with our Returns & Refund Policy.

A delay or problem with email delivery does not by itself affect any mandatory rights you may have under applicable consumer law.

8. No Physical Shipping or Shipping Fees

Because all products are supplied electronically:

  • no physical product will be shipped;
  • no shipping carrier is used;
  • no tracking number will be issued;
  • no physical shipping address is required for delivery of the digital product;
  • we do not charge physical shipping or delivery fees.

Any billing address requested during checkout may be required for payment processing, fraud prevention, tax, or other administrative purposes and does not mean that a physical product will be shipped.

9. International Digital Delivery

Subject to applicable law, payment availability, and any product-specific restrictions disclosed before purchase, customers may place orders from locations worldwide.

Because products are delivered electronically, international orders do not incur physical international shipping charges.

You should review the applicable product page before purchasing to ensure that the product, edition, platform, compatibility requirements, and any disclosed activation requirements are suitable for your intended use.

10. Changes to This Policy

We may update Shipping Policy from time to time.

Any revised version will be published on this page with an updated "Last updated" date.

Changes will not retrospectively reduce any mandatory rights relating to an order already placed where doing so would be prohibited by applicable law.

11. Contact Us

If you have questions about digital delivery or need assistance with an order, please contact:

Legal company name: Software Aurora LTD
Trading as: Software Aurora
Company number: 17351093
Registered office: England and Wales
OFFICE 1514 60 TOTTENHAM COURT ROAD
FITZROVIA
LONDON
UNITED KINGDOM W1T 2EW

Customer support email: support@softwareaurora.com
Telephone: +447893931871